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Frequently Asked Questions
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What services do you offer?At Orchid Balloon Boutique, we specialize in balloon decor for all occasions, including arches, columns, custom balloon arrangements, hoops, balloon sculptures, and balloon twisting services for events.
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Where are you located?We are based in Cochrane, Alberta, and offer deliveries and installations in Calgary, Canmore, Banff and more.
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Do you use helium in your balloon decorations?No, we generally do not use helium. However, it is available for special request. We create stunning air-filled balloon decorations, because they are longer-lasting and environmentally friendly.
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How far in advance should I book my event?We recommend booking as early as possible, especially for large events or peak seasons. Ideally, at least 2-4 weeks in advance to ensure availability.
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Can I make last-minute orders?We do our best to accommodate last-minute requests, but availability depends on our schedule. Rush fees may apply for urgent orders.
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Can you create custom balloon designs?Absolutely! We love bringing your vision to life. Let us know your theme, colors, and any specific ideas, and we’ll create something unique for your event.
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How do I place an order?You can place an order by contacting us through our website, Instagram, Facebook, or via email. We’ll discuss your event details, provide a quote, and confirm your booking.
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Do you require a deposit?Yes, a 50% non-refundable deposit is required to secure your booking. The remaining balance is due one day before delivery or installation.
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Do you offer delivery?Yes, we deliver to Cochrane, Calgary, Canmore, and Banff. Delivery fees vary based on location.
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Can you set up the balloon decor at my venue?Yes! We provide on-site setup for larger installations. Let us know your event details, and we’ll ensure everything is perfect for your special occasion.
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How long do balloons last?Indoor balloon decorations can last several days to weeks, depending on the environment. Outdoor balloons are more sensitive to temperature changes and may last a few hours to a day.
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Do balloons pop easily?While we use high-quality balloons, extreme heat, cold, sharp objects, and rough handling can cause them to pop or deflate. Please handle them with care!
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Can I place balloon decorations outside?Yes, but outdoor conditions like wind, heat, and cold can affect balloon longevity. We’ll provide recommendations on the best setup for outdoor events.
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Are your balloons eco-friendly?Yes! At Orchid Balloon Boutique, we use 100% natural latex balloons, which are biodegradable and made from the sap of rubber trees. This harvesting process does not harm the trees, making latex balloons an environmentally friendly option. However, foil (mylar) balloons are different—they are not biodegradable but can be reused and repurposed. We always encourage responsible balloon disposal to help protect the environment.
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What is your cancellation policy?The 50% deposit is non-refundable, but if you need to reschedule, we’ll do our best to accommodate your new date. Cancellations made within 72 hours of the event may be non-refundable.
At Orchid Balloon Boutique, we know that planning an event comes with many questions, especially when it comes to choosing the perfect balloon decor. To make things easier, we’ve put together this FAQ section to answer the most common inquiries about our services, orders, delivery, and more.
If you don’t see your question here, feel free to contact us—we’re happy to help bring your vision to life!
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